Zoom Troubleshooting Guide

If you are experiencing issues connecting to or using Zoom during your training, please follow the steps below.

Before You Begin

Make sure you are using a computer (Mac or PC) with a working camera and microphone for the best experience.

Tablets and mobile devices may work, but they may not support full participation.

Step 1: Install or Update Zoom

Make sure Zoom is installed and up to date on your device.

Download or update Zoom here:
https://zoom.us/download

Step 2: Close Unnecessary Tabs and Applications

Close all unused browser tabs and applications running on your device.
This helps improve Zoom performance and connection stability.

Step 3: Pause Background Syncing

Pause any file syncing services (such as Dropbox, iDrive, or similar programs) while you are in your training session.

Step 4: Sign Out and Sign Back In

Log out of Zoom completely, then log back in before joining your session again.

Step 5: Restart Your Device

Restart your computer if Zoom is not responding properly or your device is running slowly.

Step 6: Clear Your Browser Cache and Cookies

Clearing your browser’s cache can help resolve loading or access issues.

• Chrome: https://support.google.com/accounts/answer/32050
• Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
• Safari (iPhone/iPad): https://support.apple.com/en-us/HT201265
• Safari (Mac): https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Additional Zoom Help Resources

If you continue to experience issues, you may find these Zoom guides helpful:

• Update Zoom: https://zoom.us/support/download
• Joining a Meeting: https://support.zoom.us/hc/en-us/articles/201362193
• Testing Audio and Video: https://support.zoom.us/hc/en-us/articles/201362283
• Speaker View vs Gallery View: https://support.zoom.us/hc/en-us/articles/201362323
• Using Chat in a Meeting: https://support.zoom.us/hc/en-us/articles/203650445